Hospital Ordering Information

May I please have a free sample?
Generally speaking, no. Buzzy is reusable, so many clinics will not need more than one.* For research, you will have to disclose a financial conflict of interest if we provide the Buzzy. We have a generous return policy and will always strive to exceed your expectations.
*We always recommend purchasing at least 2 units, no matter how small your office. Buzzy gets dropped on the floor or just flies away for various reasons - you will be glad to have a back-up.

Is there a warranty?
Our manufacturer’s warranty for Buzzy/Healthcare is 12 months. Our manufacturer’s warranty for Buzzy/Personal use is 6 months. Warranty is void when a Buzzy Personal unit is used in a hospital or clinic.

How does Buzzy compare by price to topical anesthetics?
Cream-based topical anesthetics are the most studied form of topical pain relief. When time permits, LMX can work in 30 minutes and EMLA in an hour. Both options cost approximately $6 per dose, not including nursing time. Buzzy® works in about 15 seconds. It decreases IV pain 80% compared to nothing, and increases IV success compared to cold spray. The batteries last about 20 hours or 400 procedures before needing replacement. Buzzy’s cost per use is a matter of pennies!

How I get a Buzzy?
Shop at our online store. Free Shipping in the US with all online orders! We also offer our Buzzy Mini for Healthcare at Amazon: http://www.amazon.com/gp/product/B00U1TU5Z0 We accept purchase orders via e-mail or fax: orders@mmjlabs.com or 404-963-5075. For purchase orders, we will add shipping via USPS, or we can ship on your preferred account.

MMJ Labs is a contracted supplier to Novation facilities under contract number MS3840. Additional information available at Novation's Marketplace Procurement website.

How quickly do you ship on-line orders?
For in-stock items, we ship orders within 1 - 2 business days. Delivery time varies with selected level of shipping service. For express shipping arrangements, please contact us at orders@mmjlabs.com or phone our orders desk at 877-805-2899 x 701.

We're a hospital. Can we make a purchase order?
As a courtesy to our healthcare providers, we offer the option to place purchase orders. Orders less than $100 will require credit card billing information at the time of PO submission. If you need information to set us up as a vendor, please call 877-805-2899 x 701. We accept purchase orders via e-mail or fax: orders@mmjlabs.com or 404-963-5075. We will add shipping charges via agreed upon shipper, or we can ship on your preferred account. Effective June 1 2015, we have a supplier agreement with Novation; Novation participants should order under contract number MS3840. Payment is made at the time of purchase, with the exception of hospitals ordering via purchase order. Payment terms for domestic (US) hospitals ordering via PO are net 30 days.
We're a big hospital. Can we get a discount?
For hospitals using Buzzy system-wide, we happily offer volume discounts. When ordering 50 - 99 Healthcare Buzzy units, we offer a 5% discount. When ordering 100+ Healthcare Buzzy units, we offer a 10% discount.

We're a big practice. Can we have a free sample?
Generally speaking, no. Buzzy is reusable, so many practices will not need more than one.* For research, you will have to disclose a financial conflict of interest if we provide the Buzzy. We have a generous return policy and will always strive to exceed your expectations.
*We always recommend purchasing at least 2 units, no matter how small your office. Buzzy gets dropped on the floor or just flies away for various reasons - you will be glad to have a back-up.

We're in Canada... how can we order from you?
Due to regulatory differences between the FDA and Health Canada, we cannot ship to hospitals, distributors, or individuals in Canada. We regret the disappointment and inconvenience for you and your patients.

Do you ship outside the U.S.?
We have a trusted team of distributors around the world. Please check our list of active distributors at https://buzzyhelps.com/professional/international-distributors If you don't see your country listed, please contact us at international@mmjlabs.com.

Do you offer branded/personalized products?
Our DistrACTION® Cards can be branded with your logo on orders of 1,000 or more sets of cards. E-mail us at info@mmjlabs.com or call us at 877-805-BUZZ (2899) for pricing.

Does each patient need his/her own Buzzy?
Healthcare providers should purchase from our Healthcare portfolio. Buzzy is a reusable medical device that should be thoroughly cleaned and reprocessed following your facility’s infection control protocol for non-critical equipment. All accessories must be cleaned and disinfected with your facility’s disinfecting wipes or method used to reprocess non-critical equipment such as stethoscopes or patient monitors. Do not autoclave. Do not immerse in liquid.

For immunocompromised patients and those with chronic illnesses, we recommend using the disposable Soft Ice Wings. To use Buzzy for a patient with MRSA, we recommend attaching the frozen wings to Buzzy, then putting the Buzzy + Wings into a stat-lab bag for extra protection.

What can Buzzy be used for/is Buzzy FDA cleared?
Buzzy is FDA cleared for these indications: "Control pain associated with injections, venipuncture, IV starts, cosmetic injections and the temporary relief of minor injuries (muscle or tendon aches, splinters and bee stings). Also intended to treat myofascial pain caused by trigger points, restricted motion and muscle tension."

Are Buzzy products latex-free?
All of our products are 100% latex-free.

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